This Refund and Returns Policy outlines the terms and conditions under which Fairlife (“we,” “us,” or “our”) accepts returns, processes refunds, and handles exchanges for products purchased through our website or authorized sales channels. By placing an order with us, you agree to the terms described below.
We are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review the policy carefully to understand your options.
Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
Products must be returned within 30 days of the delivery date.
Items must be unused, unopened, and in their original packaging.
Products must include all original accessories, labels, and documentation (if applicable).
Proof of purchase, such as an order confirmation or receipt, is required.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Certain items may not be eligible for return or refund, including but not limited to:
Opened or used products
Perishable goods (if applicable)
Clearance or final sale items
Gift cards or promotional items marked as non-refundable
Any items damaged due to misuse, improper handling, or negligence after delivery
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within a reasonable timeframe. Processing times may vary depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is due to our error (such as receiving a wrong or defective item).
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
Check your bank account again.
Contact your credit card company or payment provider, as processing times may vary.
Contact your bank, as there may be additional processing delays.
If you have completed these steps and still have not received your refund, please contact us for assistance.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, please contact us with details and supporting photos (if applicable). Exchanges are subject to product availability.
Return Shipping
Customers are responsible for paying return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
If a return is approved due to our mistake, we will provide instructions and may cover return shipping costs.
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue. We will review the case and offer a replacement, refund, or alternative solution where appropriate.
Customer Support
We value your satisfaction and are committed to resolving any issues as quickly as possible. For any questions regarding refunds, returns, or order issues, please contact us:
Email: fairlifofficial@outlook.com
Phone: (896) 996-7854
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and continued use of our services indicates acceptance of the updated policy.